Refund Policy
What happens to money already paid if a project is cancelled, paused or does not meet the agreed specification.
On this page
1. Scope
This policy applies to services purchased directly from EnterApp under a signed proposal or service agreement. Because our work is custom professional service rather than a returnable product, refunds are handled on the basis of work actually performed, as set out below. Where your signed agreement contains different refund terms, that agreement prevails.
2. Deposits
The deposit that confirms a project reserves team capacity and covers initial planning. It is fully refundable if you cancel in writing within five business days of payment and before discovery or design work has begun. After work has started, the deposit is applied against hours already performed; any unused balance is refunded.
3. Milestone payments
Milestone invoices cover work that has already been completed and delivered for review, so they are not generally refundable. If you terminate a project mid-milestone, we calculate the hours worked to that point at the agreed rate, deliver everything produced, and refund the difference between the amount you have paid and the value of that work within fifteen business days.
4. Maintenance and support plans
Support plans are billed monthly in advance. You may cancel at any time after the initial three-month term with fourteen days' written notice; the current month is not refunded, but no further invoices are issued and any included change hours remain available until the end of the paid period. If we fail to deliver the monitoring, backup or response commitments of your plan in a given month, that month's fee is refunded on request.
5. Work that does not meet the agreed specification
If delivered functionality does not match the written specification, tell us within the fourteen-day post-launch window and we will correct it at no charge. If, after a reasonable opportunity to fix the problem, we are unable to make the deliverable conform, you may request a refund of the amount paid for that specific deliverable. This is your primary remedy and is subject to the limitation of liability in our Terms of Service.
6. Third-party costs
Hosting fees, domain registrations, app store developer fees, paid API subscriptions, SMS credits and licensed assets are not refundable by us, because they are paid to third parties under their own terms. Wherever possible we set these services up in your own accounts so you control and can cancel them directly.
7. How to request a refund
Email admin@enterapp.co with the subject line "Refund request", the project or invoice number, and a short description of the reason. Daniel Smith reviews every request personally and responds within five business days, usually with a proposed resolution or a call.
8. Processing times
Approved refunds are issued by the original payment method within fifteen business days of approval. ACH transfers typically clear in two to five business days after issue; card refunds depend on the issuing bank and may take one billing cycle to appear.
9. Chargebacks
Please contact us before initiating a chargeback. Nearly every dispute we have encountered came from a misunderstanding that a five-minute call resolved. We keep detailed records of scope, approvals and delivery, and will supply them if a dispute is raised, but we would much rather fix the underlying problem.
Contact us about this policy
Questions, requests or complaints about this document should be sent to the business owner:
EnterApp — attention: Daniel Smith, Owner1960 North Piedra Road, Sanger, California 93657, United States
Email: admin@enterapp.co
Phone: +1 (615) 802-7124
Website: https://enterapp.co/
Related documents: Privacy Policy, Cookie Policy, Terms of Service, Refund Policy, Accessibility Statement, Disclaimer.